Privacy Policy

A Step Above, LLC
DBA: A Step Above Flooring | A Step Above Design Build

Effective Date: April 14, 2026
Last Updated: April 14, 2026

A Step Above, LLC (“A Step Above,” “Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website (https://astepabovemb.com), engage our construction or flooring services, or communicate with us through any channel including SMS/text messaging, email, phone, or in person.

By using our website, engaging our services, or providing us with your personal information, you agree to the terms of this Privacy Policy.

1. INFORMATION WE COLLECT

Information You Provide Directly

Contact Information: Name, phone number, email address, mailing address
Property Information: Project site addresses, property details, access instructions
Project Information: Scope of work, design selections, material preferences, measurements, project photos
Financial Information: Billing address, payment method details, banking information for invoicing
Contractual Information: Signed contracts, proposals, change orders, lien waivers, insurance certificates
Communication Records: Emails, text messages, voicemails, and notes related to your project
Employment/Contractor Information: For team members and subcontractors — contact details, insurance documentation, licensing, tax identification, and work-related records

Information Collected Automatically

Website Data: IP address, browser type, pages visited, referring URL, and access times when you visit our website
Device Information: Device type, operating system, and browser version
Cookies: We may use cookies to improve website functionality. You may disable cookies through your browser settings.

Information From Third Parties

Referral Sources: When a general contractor, builder, designer, or other business partner refers you to us, they may share your name and contact information
Public Records: We may access publicly available permit records, property records, or business filings related to your project

2. HOW WE USE YOUR INFORMATION

We use the information we collect to:

Provide, manage, and improve our construction, flooring, and design-build services
Communicate with you about your project including scheduling, updates, and deliverables
Prepare and deliver estimates, proposals, contracts, invoices, and change orders
Coordinate subcontractors, material suppliers, and deliveries for your project
Send SMS/text message notifications related to your project or engagement (see Section 5)
Send email communications including project updates, invoices, and branded correspondence
Process payments and manage accounts receivable
Comply with legal obligations including South Carolina contractor licensing requirements, mechanic’s lien laws, tax reporting, and insurance documentation
Maintain project records including daily reports, field logs, photos, and closeout documentation
Manage warranty obligations after project completion
Improve our services, train our team, and enhance our business operations

3. HOW WE SHARE YOUR INFORMATION

We do not sell, rent, or trade your personal information to third parties for marketing or promotional purposes.

We may share your information with:

Subcontractors and Trade Partners: To coordinate and perform work on your project. Subcontractors receive only the information necessary to complete their assigned scope of work.
Material Suppliers and Vendors: To order, deliver, and install materials specified for your project
Designers and Consultants: When your project involves coordination with interior designers, architects, or other professionals
Professional Advisors: Including our attorneys, accountants, insurance agents, and financial advisors as necessary for business operations
General Contractors and Builders: When we are performing work as a subcontractor on a larger project, we share relevant project information with the general contractor
Government and Regulatory Bodies: When required by law, including permit applications, tax filings (1099 reporting), OSHA requirements, and legal proceedings
Legal Proceedings: In response to a subpoena, court order, or other legal process, or to protect our rights including enforcement of mechanic’s lien rights under South Carolina law

4. DATA SECURITY

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, alteration, or disclosure. Our project management systems use role-based access controls, encrypted connections, and audit logging.

However, no method of electronic storage or transmission is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. SMS/TEXT MESSAGING POLICY

Consent

By providing your mobile phone number to A Step Above — whether through a signed contract, proposal, direct communication, onboarding documentation, or any other business interaction — you consent to receive business-related SMS/text messages from us.

Types of Messages

Messages may include but are not limited to:

Project status updates and scheduling notifications
Appointment, site visit, and inspection reminders
Invoice, proposal, and contract delivery notifications
Material delivery and arrival alerts
Work assignments, schedule changes, and daily briefings (for team members)
Safety alerts and compliance notifications
Payment confirmations and reminders
Warranty and follow-up communications

How We Collect Phone Numbers

We collect mobile phone numbers through the following methods:

Client Contracts and Proposals: When you sign a project contract or proposal with A Step Above, your phone number is collected as part of the agreement. SMS consent language is included in these documents.
Contractor Onboarding: Team members and subcontractors provide their phone number during the onboarding process and acknowledge consent to receive work-related SMS notifications including scheduling, safety alerts, and project assignments.
Direct Business Communication: When you voluntarily provide your phone number during phone calls, emails, in-person meetings, or site visits for the purpose of project coordination.
Referrals: When a general contractor, builder, or other business partner provides your contact information for project coordination. You will receive an opt-in confirmation message before ongoing communication.

Message Frequency

Message frequency varies based on project activity. During active project periods, you may receive up to 10 messages per week. Outside of active project periods, message frequency is minimal to none.

Costs

A Step Above does not charge for sending SMS messages. However, standard message and data rates from your wireless carrier may apply. Contact your carrier for details about your messaging plan.

Opt-Out

You may stop receiving SMS messages at any time by replying STOP to any message from us. You will receive one final confirmation message acknowledging your opt-out. No further messages will be sent unless you re-subscribe.

Opt-In

To resume receiving messages after opting out, reply START to our number or contact us directly at (843) 606-0758 or info@astepabovemb.com.

Help

For assistance with SMS messaging, reply HELP to any message or contact us at (843) 606-0758 or info@astepabovemb.com.

No Sharing of Mobile Numbers

We do not sell, rent, share, or trade your mobile phone number or any personal information collected through SMS/text messaging communications with third parties for promotional or marketing purposes. Your phone number is used solely for business communications related to your project or engagement with A Step Above.

Supported Carriers

Messages are sent via standard SMS protocols and are supported by all major U.S. wireless carriers including AT&T, Verizon, T-Mobile, and others.

6. EMAIL COMMUNICATIONS

We may send you email communications related to your project including proposals, invoices, contracts, change orders, progress updates, and closeout documentation. These are transactional communications directly related to our business relationship and are not marketing emails.

7. DATA RETENTION

We retain personal information for the duration of our business relationship and for a reasonable period thereafter as required by:

South Carolina contractor record-keeping requirements
Warranty periods as specified in your project contract (typically 1 year from completion)
Tax record retention (typically 7 years for 1099 and financial records)
Mechanic’s lien timelines as governed by S.C. Code § 29-5-10 et seq.
Insurance and legal record requirements

Project photos, daily reports, and closeout documentation are retained as permanent project records.

8. YOUR RIGHTS

You have the right to:

Access the personal information we hold about you
Correct inaccurate or incomplete information
Request deletion of your information, subject to legal retention requirements
Opt out of SMS communications at any time by replying STOP
Opt out of non-essential email communications by contacting us

To exercise any of these rights, contact us at info@astepabovemb.com or (843) 606-0758.

9. CHILDREN’S PRIVACY

Our services are intended for adults. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have collected information from a minor, we will take steps to delete it promptly.

10. THIRD-PARTY WEBSITES

Our website or communications may contain links to third-party websites including supplier catalogs, material manufacturers, or project management platforms. We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated policy will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

12. CONTACT US

If you have questions about this Privacy Policy or our data practices, contact us at:

A Step Above, LLC
721 Sandy Lane, Suite F
Surfside Beach, SC 29575
Phone: (843) 606-0758
Email: info@astepabovemb.com
Website: https://astepabovemb.com